Customer Support & Operations Assistant Apprentice

Graceful Muse Paperie is a small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.

Customer Service Duties and Responsibilities:

Purpose: To maintain excellent customer relationships by addressing inquiries, resolving issues, and supporting pre- and post-sales communication

Respond promptly and professionally to customer emails and website contact form messages and resolve order issues such as missing items, wrong shipments, or delivery delays Provide accurate product information, help with order placement, and assist with discount codes or promotions Track packages and assist customers with delivery issues and process refunds and credits according to store policy Escalate more complex customer concerns to the business owner or manager and maintain a FAQ database and suggest improvements based on recurring questions

Operational Duties and Responsibilities:

Purpose:

To support the backend of customer transactions and shop performance, ensuring seamless order You will be processing, inventory coordination, and system efficiency and oversee the daily flow of orders and ensure they are processed accurately and on time Coordinate with Production to prioritise order fulfilment and monitor inventory levels and notify the owner when stock is low or out of stock Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch) and assist in managing subscription orders, renewals, and failed payments

Production Duties and Responsibilities:

Purpose:

To assist in the hands-on creation, assembly, and packaging of Graceful Muse Paperie's physical products, maintaining quality and efficiency Assist in preparing sticker sheets, journaling kits, and other stationery products as needed and assemble product bundles or themed boxes Package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies). Ensure the workspace is organised, clean, and stocked with necessary supplies (paper, ink, envelopes, etc.) Help with product labelling and inventory tagging. Perform quality control checks on finished products, flagging products that do not meet quality standards Work efficiently to meet daily or weekly fulfilment goals, especially during busy seasons or new collection drops. Report supply issues or production errors to the shop owner.

Please check the address of the employer so that you can consider how you will get to work.
College attendance will be once a month at Corby Tresham College for 10 months.

Training:
Level 3 Business Administration Level 2 Functional Skills English and maths

Training Outcome:

As Graceful Muse Paperie grows further, these roles may become more specialized or evolve into managerial roles.
But for now, this structure supports our current workflows as a creative, customer-oriented small business.

Employer Description:
Graceful Muse Paperie is a small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Friendly,positive attitude,Willing to learn,Organisation skills