IT Support Apprentice

Supporting the Helpdesk Team with day-to-day IT support tasks Managing support tickets by logging, updating, and resolving customer technical issues through a ticketing system Providing technical support to customers via phone and email, escalating complex issues when required Working with RMM (Remote Monitoring & Management) systems and cyber security tools to deliver proactive support Performing system health checks, patching, updates, and assisting with maintaining security posture Following documented processes and contributing to clear technical documentation Participating in in-house training sessions and learning directly from experienced IT professionals

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:

Onteck is a people-first IT services company dedicated to delivering reliable, secure, and forward-thinking technology solutions. Built on strong relationships and a genuine passion for helping others, Onteck supports businesses by making IT simple, proactive, and dependable.

Working Hours :
Monday to Friday, 8:30am - 5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative