IT Support Technician Apprentice

You’ll be part of the Service Desk team, responding to requests and incidents such as:

Providing PCs, printers, and software Patching network ports and fixing data/phone issues Troubleshooting standard software (MS Office, SharePoint, ERP/CRM systems) and hardware problems Assisting with IT infrastructure issues like data outages Supporting ad hoc IT & Security projects

This apprenticeship will help you understand and develop a strong knowledge of:

Communication networks, IT security, and remote infrastructure Data protection, privacy regulations, and health & safety Waste Electrical and Electronic Equipment (WEEE) directive
You’ll also develop skills in problem-solving, task prioritisation, time management, communication, and customer service.

Training Outcome:

Successful completion of the apprenticeship will lead to the Level 3 Infrastructure Technician Standard, which will enable you to apply to be on the register of IT Technicians, confirming SFIA Level 3 professional competence.

Employer Description:

Renishaw is a global engineering company that designs and builds high-precision technology used in industries like healthcare, transport, and manufacturing. From metal 3D printing to measurement systems, our innovations help make products more accurate, reliable, and efficient.

We work closely with our customers to solve complex engineering and science challenges. Our unique blend of pioneering research and product innovation helps our customers to solve complex engineering and science challenges, meaning we touch billions of lives around the world.

Our Early Careers cohort consists of around 195 Graduates, 203 Apprentices and 58 Placements. You are the people who can make a real difference. By bringing your new and innovative ideas you will help keep Renishaw at the forefront of the industry, and that’s why we invest if your continuous development and success from day one.

Working Hours :
Monday to Friday, usual business hours (9am-5pm) with an early finish on a Friday.

Skills:
IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working