IT Support Apprentice

Provide first-line technical support to staff and users via phone, email, or in person Log, track, and resolve IT service requests and incidents using the service desk system Troubleshoot basic hardware and software issues with guidance from senior team members Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts Help maintain accurate IT documentation and inventory records Escalate unresolved issues to the appropriate support team as needed Learn and follow IT policies, procedures, and security standards Participate in training and development opportunities as part of your apprenticeship

Training:

Why choose our Azure Cloud Support Specialist Apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

Goaco is an award-winning global consultancy partnering with both public and private sector organisations to deliver secure, user-focused and innovative digital solutions. Headquartered in the UK and established in 2010, Goaco has grown into a trusted name in digital transformation, cyber security, data & AI, software development, cloud and managed services, with offices and experts based in the UK, UAE and Saudi Arabia.

Working Hours :
Shifts to be confirmed between 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Problem solving skills,Team working