Customer Solutions Apprentice

Maitain a polite, positive, and professional attitude when dealing with customers Assist in responding to customer enquiries through phone, email and online systems Support the team in ensuring customers receive timely updates on their shipments Acknowledge and record customer feedback or concerns for senior staff to review Learn how to process customer orders and input data accurately into internal systems Under supervision assist in arranging customer collections and deliveries Support the team in keeping customer portals and records up to date Help gather PODs and other documentation required by customers Develop an understanding of Rhenus products, services, and basic logistics processes Gain introductory knowledge of customs requirements, documentation, and broker processes Shadow experienced team member to learn how to handle customer accounts and enquiries Participate in training to build confidence in problem-solving and communication Work closely with colleagues across departments to support smooth operations Share any delays, issues, or unusual customer requests with supervisors promptly Contribute to a positive team environment and assist others when tasks are complete

Training:
On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:
Upon successful completion of the apprenticeship, we will be looking at future development opportunities for them

Employer Description:

Rhenus Logistics are one of the largest freight forwarding companies, offering high-quality, cost-effective freight logistics solutions for exporters and importers. With 75 years of proven performance, a commitment to results has established Rhenus Logistics as a major operator for freight transport, direct to overland markets and global destinations.

 

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working