IT Apprenticeship

Help staff with everyday IT problems such as logging in, email issues and software faults. Reset passwords and help users set up security codes for logging in. Record, update and manage IT support requests using the helpdesk system. Make sure support requests are dealt with on time and keep users informed of progress. Pass more complex problems to senior IT staff when needed. Follow step-by-step guides and company instructions to complete tasks correctly. Support the company’s email security system by helping spot real and false security alerts. Install and update software on company devices, both in person and remotely. Learn how the company’s network works and help with basic connection problems.

Training:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:

The Vending People, the UK’s largest privately owned vending solutions provider, delivers high-quality hot drinks, snacks and cold drink machines to workplaces, educational institutions and healthcare settings across the country. Known for its customer-focused approach and innovative service delivery, the business continues to grow and innovate within the industry. With a strong commitment to excellence and a friendly, forward-thinking culture, The Vending People offers a dynamic environment where new talent can thrive.

Working Hours :
Monday to Friday (flexible working hours).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Passion for IT