Customer Service Apprentice (Sport and Leisure)

We are looking for a motivated and friendly individual to join our team as a Customer Service Apprentice. This is a fantastic opportunity to get hands in experience whilst working towards your level 2 Customer Service Apprenticeship qualification. You will develop confidence, communication skills, problem solving and critical thinking skills which will set you up for a great career in Customer Service.

Are you ready for the challenge?

Duties include:

Face to face interactions with our members Cash handling Problem solving Membership/bookings enquiries Administration tasks Sales calls

Training:

Customer Service Practitioner Apprenticeship Standard at Level 2.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Training Outcome:
There are many opportunities for progression within Tendring District Council either as a higher level apprentice or a staff member within the Leisure Department or elsewhere.

Employer Description:
Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, Essex.

Working Hours :
Monday - Sunday. Shift pattern, which include earlies/lates and weekends. Working Bank holidays will also apply.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative