Admissions Assistant

Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey?
This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function.

In the Admissions and Enquiries Assistant role, you will be:

Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry serviceSupporting people through the process and directing queries to relevant teams when neededCoordinating responses to all enquiries and logging information on internal CRM systemsproviding administration duties and maintaining confidentiality

To be successful, you will need:

Previous customer service and administration experienceExcellent communication and interpersonal skills with a strong customer-service focusConfidence engaging with a wide range of peopleIT skills, including Microsoft Office, with the ability to learn new systemsThe ability to work independently and as part of a teamA calm, professional approach in a busy environment

This is a temporary role up until September 2026, working full time 37 hours per week. You'll be office based in Wrexham on a salary of £13.50p/h plus benefits.

If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.