2nd Line Engineer

2nd Line Engineer - Managed Services

Maidstone, Kent

Hybrid/Flex working (Remote for now)

Up to £34K

We’re looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You’ll be the bridge between first-line fixes and third-line expertise—owning complex issues, working directly with users, and keeping systems running smoothly.

This is a hands-on role where no two days are the same: one minute you’re resolving escalated tickets, the next you’re supporting on-site, learning new tech, or contributing to service improvements.

You’ll join a collaborative team that values curiosity, clear communication, and doing things properly.

If you like responsibility, variety, and room to grow, you’ll feel at home here.

Essential background:

2+ years in a 2nd line IT support role Strong Active Directory, Microsoft 365, and Windows Server experience Solid Windows, networking, and troubleshooting skills Confident communicator with a customer-first mindset