Service Administrator Apprentice

Day to day tasks for this apprenticeship may include, but are not limited to:

Under the direction of the line manager, assist with scheduling planned and emergency
jobs to engineers, ensuring efficient use of their time by considering factors such as travel, traffic, breaks, loading, holidays, vehicle servicing, training, sickness, and other
constraints.
• Maintain accurate records, including timesheets, vehicle servicing, and job updates.
• Liaising with engineers and customers to confirm appointments and provide updates. Help manage diaries and allocate jobs based on engineers’ availability, skillset, and
location. Learn to monitor job progress and help ensure service level agreements (SLAs) are met.
(servicing both reactive and planned works). Assist in rescheduling work due to changes, emergencies, or resource availability. Provide basic support to engineers and escalate technical queries as needed. Assisting with Health and Safety processes. Support with quotations. Support with handling incoming calls, messages, and customer queries. General admin work. Any other reasonable duties as directed by your line manager/ senior manager.

Training:

Training will take place in the workplace

Training Outcome:

There may be a fulltime position available upon successfully completing this apprenticeship.

Employer Description:

Electroserv, is a leader in calibration services for the last 50 years. We have seen remarkable growth
and expanded opportunities in the past decade, with plans for further expansion ahead. As a
forward-thinking and innovative company passionate about Electrical, Control, and Instrumentation
(EC&I) development we thrive on pushing boundaries to meet the diverse needs of modern
manufacturing. We offer a complete service from design and configuration, express delivery,
installation, UKAS accredited calibration to a full project life-cycle service.
What truly sets us apart is our people. Join our team and become part of a company that values
innovation, supports growth, and celebrates success. At Electroserv, your contributions matter, and
you'll have the opportunity to make a real impact and shape the future of the industry.

Working Hours :
Monday - Friday 8:30am until 4:30pm with 30 mins lunch. (37.5 hours per week)

Skills:
IT skills,Organisation skills,Administrative skills,Team working,Meet deadlines,Professional communication,Positive attitude,Professional,Willingness to learn,Commitment to studying,Take responsibility,Competent in MS Office