Customer Service Apprenticeship Axis Europe

Helping the team with day-to-day office duties Using computer systems to update and check information Supporting with payments and invoices Checking information is accurate and up to date Sending emails and speaking to people in a professional manner Working closely with other teams across the business Helping prepare simple reports Learning how a business and office environment works How to communicate confidently in the workplace Customer service and professional behaviour How to work effectively as part of a team Basic IT and Microsoft Excel skills Organisation and time management How to follow workplace processes and procedures

Training:
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues  In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team  

Training Outcome:

On successful completion, there may be opportunities to progress onto a Business Administration Level 3 apprenticeship within the company. 

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 8.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience