Service Desk Support Analyst 1st & 2nd Line

Service Desk Support Analyst 1st & 2nd Line - Windows AD, Exchange, Office, Win 7/10

Location: Cardiff CF3

Salary: £24,407.78pa DOE Permanent

Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 7 & 10, Office 2010 2013 2016, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Citrix VDI, Citrix XenApp, Citrix XenDesktop

We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.

Working within an existing team you will be responsible for providing 1st and 2nd line support to circa 1200 staff nationally in an ITIL based environment.

They are looking for an individual who is able to offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st & 2nd line technical support including application support of bespoke applications (CRM).



They need someone who are able to offer:

? Strong 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
? Windows Active Directory and Exchange 2016 experience
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.

switches, routers and firewalls
? Installation, setup and diagnostics of MS Windows 7/10 & MS Office 2010/2013/2016 Professional
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Skype for Business
? IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
? Ability to multitask across multiple incidents, be organised and have a keen


  • Location: Cardiff
  • Salary: 24407 Per Annum
  • Type: Permanent
  • Recruiter: Additional Resources Ltd.
  • Posted: 07-Nov-2022
  • Posted on: jobit.co.uk