ServiceNow HRSD Developer
ServiceNow HRSD Developer Location: Remote, USA Rate: $65 - $75 per hour (W2 Preferred) Job Type: Contract, 6 Months + Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration. The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences. Key Responsibilities:ServiceNow HRSD & CSM Development: - Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals). - Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder. Integration Development: - Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer. - Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing. Workflow Automation: - Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains. Testing & Support: - Conduct unit testing and support User Acceptance Testing (UAT). - Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements. Documentation & Governance: - Maintain technical documentation in line with ServiceNow best practices. - Follow platform governance standards and contribute to ongoing improvement of development frameworks. Key Requirements: - 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development. - Proven hands-on experience with ServiceNow HRSD and CSM implementations. - Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS. - Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles). - Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals. - Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management). - Knowledge of Customer Service operations and ITIL best practices. - Experience working in Agile teams (daily stand-ups, user stories, iterative delivery). Preferred Certifications: - ServiceNow Certified System Administrator (CSA) - Certified Implementation Specialist (CIS) HRSD and/or CSM IDEAL CANDIDATE PROFILE - 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules. - Skilled in creating custom portals, widgets, and automated case management workflows. - Deep familiarity with enterprise integration patterns and employee/customer service data models. - Experience working collaboratively across HR, IT, and Customer Service departments. - Holds relevant ServiceNow certifications (CSA, HRSD, CSM). - Comfortable in fast-paced environments with shifting priorities and Agile development cycles.