Microsoft Dynamics 365 SME

Dynamics 365 Subject Matter Expert (SME) Location: Culver City, LA (Onsite) Rate: $70 - $85 per hour (W2 preferred) Job Type: Contract, 6 months + Our client is seeking a highly experienced Dynamics 365 SME to support their enterprise platform operations. This role focuses on issue resolution, minor configuration, and coordination across internal and vendor teams, while also taking the lead in troubleshooting, system maintenance, data integration, and custom workflow development. This is an exciting opportunity for a Dynamics 365 expert who thrives in a hands-on environment and is passionate about maintaining high-performing business applications. Key Responsibilities: - Provide expert-level support for the Microsoft Dynamics 365 platform, covering break-fix incidents, service requests, and platform enhancements. - Troubleshoot user-reported issues across D365 modules, managing L2, L3, and L4 support needs. - Collaborate with internal stakeholders and external vendors to ensure continuous service delivery and platform reliability. - Assist with role-based access control, form behaviors, and record visibility configurations. - Monitor and maintain platform health, supporting system updates and integrations in line with operational standards. - Design and implement CRM integrations and data migration strategies for optimized system performance. - Develop custom workflows, scripts, and perform advanced system troubleshooting. - Manage and maintain databases using SQL Server. - Build interactive Power BI dashboards and reports for business stakeholders. - Customize Dynamics 365 using JavaScript for tailored solutions. Key Requirements: - 8–12 years’ hands-on experience with Microsoft Dynamics 365. - Proven expertise supporting multiple Dynamics modules across L2–L4 support tiers. - Strong background in CRM integration and data migration strategies. - Ability to design and deploy custom workflows and address complex technical issues. - Experience with SQL Server for database reporting and maintenance. - Skilled in Power BI dashboard creation and reporting. - Proficiency in JavaScript for developing custom scripts and enhancements. - Clear communication skills and the ability to collaborate across business and technical teams. IDEAL CANDIDATE PROFILE - 8–12 years of hands-on Microsoft Dynamics 365 experience. - Experience supporting complex D365 environments and performing incident management across L2–L4 tiers. - Strong background in CRM architecture, system troubleshooting, and minor enhancements. - Proficient in SQL Server, Power BI, and JavaScript development. - Experienced in integrations, data migration, and workflow customization. - Strong problem-solving mindset and ability to operate with minimal direction. - Experience coordinating with product vendors and managed service teams.