Apprentice IT Service Desk Analyst

The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure Gamma’s team can stay connected and productive online.  

The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role.

As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:

Build laptops and accounts and complete the IT enrolment for each new employee
Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in using Gamma IT systems, this could also involve training other employees To document interactions within the ticket management tool  To make sure Gamma policies and processes are being followed 

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
After completing your apprenticeship, you will move into an experienced 1st Line IT Administrator role

Employer Description:
Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development. They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet. Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations. They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for you

Working Hours :
Monday to Friday, 9.00am - 5.00pm, In office.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working