IT Apprenticeship

First point of contact: Serve as the first line of support for incoming technical queries from our customers via phone, email or ticketing system.  Issue resolution: diagnose and resolve technical issues related to hardware, software, networks and other IT systems.  Escalation: Escalate complex issues to higher level technical teams. Troubleshooting: Utilise available tools and knowledgebase to troubleshoot common technical issues.  System monitoring: Assist with proactive monitoring of critical IT systems and escalate potential issues.

Training Outcome:

The company may offer a full-time position at the end of the apprenticeship. A previous apprentice at this company earned a distinction and has since advanced significantly in their career.

Employer Description:
We are a full-service technology firm based in Manchester. With a full team of skilled telecoms, IT and AV engineers we will deliver and maintain your business’ technology requirements.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative,Strong phone call manner