Commercial Services Apprentice

Situated within the fast-paced Commercial Department, your primary goal will be to support, develop and improve efficiencies within the business administration process of raising accurate, timely and relevant Commercial Service contracts.

Key Accountabilities will include: 

Managing the flow of contract requests, ensuring that they are actioned in a timely and accurate manner Providing support in the handling of key processes, such as the generation of quotes and the raising of contracts Creating customer-specific contract profiles, enhancing service to the customer, and supporting the Truck Sales Manager Supporting the dealer network and customers where necessary Project work: creating a business process map, defining key touchpoints and putting forward suggestions for improvement Project work: identifying common dealer errors when raising quotes and defining training requirements You will also have the opportunity to spend time in other departments within the organisation Occasional travel within UK and Europe may be required 

Training:

A chartered manager will deliver long-term organisational success, with the professional recognition of their ability to deliver impact, behave ethically and demonstrate their commitment to continual learning and development. Specific job roles may include: manager; senior manager; head of department; operations manager; or anyone with significant management responsibilities.

Duration:

36 months practical training period, plus 3–6 months for End Point Assessment

Delivery model:

Work-based training with your employer Day release during term time (approximately 1 day a week for 3 years) Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

BA (Hons) Business Management Practice Level 6 Chartered Manager (Degree) Apprenticeship End Point Assessment: Portfolio-based interview Project presentation

Training Outcome:

We are looking for an ambitious employee who wants to grow and expand the role beyond the end of the apprenticeship period. For the right candidate, we may consider supporting their next step in their learning qualification, potentially through a CMA or similar. The role has previously been done by graduates and interns, many of whom have since gone on to management positions within DAF and PACCAR.

Employer Description:
DAF is the UK’s leading heavy vehicle manufacturing company, with its Sales and Marketing head office in Haddenham, Buckinghamshire. Manufacturing and selling vehicles from 7.5 to 44 tonnes, we have been the market leader for the past 25 years, setting the industry standard for performance, productivity, and customer service. DAF's commitment to operators is backed by our network - 133 dealers covering the country, providing a consistently high standard of advice, service, and expertise to fully support operators in providing the right vehicle and services to maximise their business opportunities. DAF is the only major commercial vehicle manufacturer producing trucks here in the UK, with our factory in Leyland producing over 15,000 vehicles every year. Almost every DAF vehicle registered in the UK, is built here in the UK. DAF’s Commercial Services team work closely with the wider DAF dealer network to sell customer specific maintenance and repair contracts, ensuring our customer’s vehicles are on the road when needed. More than 40% of new vehicles are sold with an upfront bespoke contract. Our head office is located in Haddenham, Buckinghamshire, and our network of over 130 dealers stretches across the UK and Ireland. This gives our customers access to the largest dealer network in the UK, providing them with a consistently high standard of advice, service and expertise. As market leader across all sectors in the UK we aim to set the industry standard for performance and productivity, affording customers the same quality of service no matter the size of their operation.

Working Hours :
8.45am-5.15pm Monday to Thursday, 8.45am-4.45pm Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Ambitious,Working under-pressure,Self motivated