Apprentice Customer Service Representative

The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.

Purpose:

To deliver consistently high levels of customer service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.

You will be responsible for handling incoming telephone and email enquiries for the business, in order to resolve enquiries and generate leads.

Day to day duties:

Answer incoming calls and provide accurate and complete information in a timely manner Resolve customer inquiries, ensuring that the customer's needs are met Maintain a high level of knowledge about the company's products, services, and processes Follow established procedures for handling customer inquiries and complaints Upsell additional products or services to customers, as appropriate Accurately document customer interactions and maintain detailed records of customer inquiries Adhere to established call handling and customer service standards Understand the company's organisational structure and marketing campaigns Be the "voice of the brand" and uphold the benchmark of the brand Follow all Hive procedures, processes and frameworks

Required Core Competencies:

Supporting and Co-operating Interacting and Presenting Adapting and Coping Organising and Executing Achieving Personal Work Goals and Objectives Deciding and Initiating Action

Training:

Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).

On-the-job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.

Training Outcome:

After you complete your apprenticeship you will continue your career with Savills.

Employer Description:
Founded in the UK in 1855, Savills is one of the world's leading property agents. Our experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.

Working Hours :
Monday - Friday between 9.00am - 5.30pm.

Skills:
Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Written skills