Customer Service and Sales Apprentice

You’ll be part of a small, friendly team helping new and existing clients succeed. Your day-to-day tasks could include:

Sales – You’ll work to support new and existing customers in processing their orders. This could be face-to-face or on the phone. Managing customer relationships and ultimately growing the customer base Client Support – You’ll be the go-to person for helping clients with questions or issues. That might mean answering queries by phone or email, fixing small problems Marketing Help – You’ll also support with basic marketing tasks

This is a hands-on and varied role where you’ll learn a lot and build a strong foundation in tech, customer service, and sales.

What We’re Looking For:

Enthusiastic and Motivated: Bring your energy and passion every day Keen to Progress: Always looking to learn and improve Eye for Detail: Precision and care in everything you do Customer focused: Excellent communication skills

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

Bristol Coffee Company are committed to nurturing talent and helping you build a rewarding career. This role is designed to:

Provide exposure to various aspects of the business, allowing you to discover your strengths and interests Offer mentorship and guidance to help you grow professionally Present opportunities to specialise in development, support, or sales & marketing based on your aptitude Support your long-term career growth through ongoing training and development programs

Employer Description:

We’re Thornbury’s boutique coffee experts, serving the best coffee in town and supplying over 300 businesses in Bristol. 

Working Hours :
Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience