Operations & Reservations Manager - Destination Management Company

Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain 

This boutique Destination Management Company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe.

Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on art, history, gastronomy, and wine. They are known for their personalized service, operational excellence, and attention to detail.

They are looking for an experienced Operations & Reservations Manager to oversee day-to-day booking operations and client servicing.

This role is ideal for someone with a background in DMC operations, travel coordination, concierge services, or hospitality, who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.

Candidates with DMC, inbound tour operator, or luxury travel agency experience are strongly encouraged to apply.

Key Responsibilities

Manage end-to-end reservations for tailor-made itinerariesCoordinate with hotels, guides, transport providers, venues, and local partnersAct as a primary point of contact for clients and travel advisorsEnsure smooth execution of services before and during travelHandle itinerary changes, special requests, and problem-solving as neededMaintain strong relationships with suppliers and service partnersSupport internal processes, service standards, and operational workflowsAssist with planning special events, experiences, and bespoke requestsContribute to customer loyalty initiatives and repeat business

Ideal Candidate Profile

3–5 years’ experience in travel, hospitality, or DMC operations
(roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)Fluent in English and Spanish (essential)Strong organizational skills and attention to detailComfortable managing multiple bookings and prioritiesClient-focused mindset with strong communication skillsKnowledge of the Spanish and Portuguese markets is a plusExperience working with American clients or travel advisors is a plusTeam player who can also work independently

The Offer

6 months of structured trainingPrivate healthcare insuranceTeam trips and familiarization experiencesPerformance-based bonus program after 6 monthsMonday–Friday schedule (no weekends)Supportive, international working environment

Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain 

Do not miss it!
please apply today or send your CV to maria@corecruitment.com

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