Digital Support Apprentice

Assist in developing user stories, personas, and customer journey maps to inform digital solutions. Support data analysis to identify trends, measure performance, and improve customer experience. Collaborate with developers and designers to understand and contribute to digital product development. Participate in customer-facing activities, gathering feedback and supporting digital adoption. Help document processes, maintain project trackers, and contribute ideas for continuous improvement. Learn and apply basic skills to support digital initiatives. Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy, and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others. To adhere to all Council Policy, in particular Equal Opportunities. To undertake any other duties properly assigned from time to time by the Director which are appropriate to the grade and character of the post.

Training:

Training will take place remotely and on the employers premises

Training Outcome:
Potential opportunity to progress  to level 4 qualifications

Employer Description:
We are committed to providing the best quality services with the resources available and ensuring public money is spent effectively and wisely. We believe this can only be achieved with a skilled and engaged workforce. Therefore, we have devised a comprehensive rewards package, and a commitment to training and development, for all of our staff members.

Working Hours :
Mon to Fri.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience