Location: New Milton (Free Parking)
Pay: 10.16 per hour
Hours: Monday – Friday 9.00am – 5.00pm
Do you want to join a flourishing nationwide company that is achieving significant growth with many development opportunities and a fantastic culture? If so, this could be the Company for you!
Main Responsibilities as an Administrator:
To be the key focal point for all Customer interactions into the monitoring service, including staff, managers, residents and next of kin contacts.
To deliver first class customer service by answering emails promptly, dealing with the enquiry and responding efficiently in a courteous manner.
Ensure that precise information is taken and accurately input within the Telecare platform in line with the company's quality procedures.
To provide a high-quality administration function for the Monitoring business.
Dealing as required by Support Services, updating and logging the database as necessary
Ensuring emails queries are transferred to appropriate person
Data Input to an accurate and high standard
Dealing with and responding appropriately to all customer queries
Ensuring all incoming complaints and enquiries are handled and escalated effectively
This role can start immediately and will last for approximately 6 weeks.
Get in touch today if interested!