Service Control Administrator (Nights)

We are seeking a proactive and organised Service Control Administrator
to join our night-time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication. You’ll be responsible for coordinating repair and breakdown requests, supporting engineers in the field, and delivering first-class service to customers.

Key Responsibilities of the Service Control Administrator:

Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally. Accurately log, monitor, and update service jobs using internal systems. Allocate work to field service engineers and third-party contractors, maximising efficiency based on availability and location. Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated. Proactively update customers on job progress and outcomes, maintaining strong relationships. Liaise closely with team members and other departments to ensure smooth operations. Support the raising of invoices, including pro forma and final billing. Contribute ideas to improve processes and support departmental initiatives. Undertake any other duties necessary to support business operations and service excellence.

What We’re Looking For in a Service Control Administrator:

Strong administrative and organisational skills with excellent attention to detail. Ability to prioritise tasks and make decisions in a fast-paced environment. Excellent communication and interpersonal skills, both written and verbal. Problem-solving mindset and ability to suggest process improvements. Ability to work independently while supporting a team environment. Commitment to personal development and professional growth.

Location: Elland
Shifts: Nights 7pm – 7am
Salary: £31k

Why Join Us:
This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail-oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.

If you are looking for a new career as a Service Control Administrator, we would love to hear from you.

Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment