Apprentice Service Advisor

Working on service reception. 

Meeting and greeting customers promptly and courteously, establishing a positive rapport.

Answering calls from customers.

Assess vehicle issues through effective communication with customers and technicians.

Prepare accurate service estimates and explain repair options clearly.

Upsell additional services or maintenance that would benefit the customer's longevity and safety.

Handle cash transactions accurately, maintaining proper records of payment received.

Schedule appointments and follow up with customers regarding vehicle status.

Liaise with technicians to ensure timely completion of services.

Maintain organised records of customer interactions, service history and sales activities.

Provide exceptional customer service by addressing questions or concerns professionally and efficiently.

Training:

In-house training. 

No college day release required.

 

Training Outcome:

After a successful period, we may offer permanent position depending on performance and business needs.

Employer Description:

Bayliss Garages Ltd are a 3rd generation family run garage business offering a dependable, affordable service with qualified and experienced technicians. Specialising in MOT station in cars, motorcycles using the latest diagnostic equipment, servicing, repairs, welding and full Air Con service.

Working Hours :
Monday-Friday, 8.30am-5.30pm. Max 30-40 hours - Working hours will be discussed at interview for a mutual agreement.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience