IT Support Apprentice

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Responsibilities:

Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base Assist with the support and administration of stock and IT hardware As part of the team, assist in desk moves and equipment requests Accurately maintain the IT Support and asset management systems Undertake project work as instructed by the Head of IT

Required skills:

Proven interest in IT/tech An enthusiastic and professional attitude with a desire to understand and resolve user IT issues Evidence a commitment to learning new skills Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc. Some understanding of cloud environments such Microsoft Azure, AWS etc. Excellent verbal and communication skills Strong problem-solving skills Work effectively in a team

Location: This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.

Training:

Apprenticeship Training to be provided:

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications

You will work alongside our experienced Service Desk team and build your skills through a combination of:

1-2-1 Coaching Group activities Online learning Work based tasks

Training Outcome:

Ongoing employment and career progression. 

Employer Description:

MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.

Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.

Working Hours :
Monday - Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience