Homelessness Accommodation Apprentice

The role involves handling public contact via telephone, emails and face-to-face, as well as undertaking administrative and operational tasks to support the effective and efficient operation of the Council’s temporary accommodation.

Respond to queries on behalf of the team by providing information, or direct clients to the appropriate officer as required.

Carry out administrative duties including:

Recording accommodation placements within a client’s homeless application Collating and updating databases accurately Accompanying officers on site visits and inspections as appropriate Arranging client appointments for completing housing benefit forms

Develop knowledge of Council services to respond effectively to customer queries.

Attending training sessions and team meetings, contributing to the development of the team.

Build strong community links and partnerships with relevant agencies.

Training:

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Training Outcome:

There are many opportunities for progression within Tendring District Council - many apprentices stay within the department they undertake their apprenticeship with, others apply for positions and work in other departments. Many apprentices also progress onto a higher apprenticeship.

Employer Description:
Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea. It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.

Working Hours :
Monday to Thursday 8.45am – 5.15pm, Friday 8.45am – 4.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Empathy