Customer Service Adviser Apprentice

As part of your role, you will be:

The first point of contact for customers, taking calls, identifying their banking needs, and providing the right solution for them and the bank Using different systems to support customers, ensuring consistently high levels of customer service are maintained Protecting and educating customers against fraud and scams Problem-solving to improve the customer journey Working towards personal/team targets and objectives Adhering to day to day regulatory and compliance requirements  

Training:

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions, and shadowing colleagues.

Training Outcome:

After you have successfully completed the apprenticeship, you will be able to progress your career within the bank.

Employer Description:

At The Co-operative Bank we’re proud to be different. We’re proud of our values and beliefs, and our unique, customer-led Ethical Policy that shapes everything we do.

Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues, and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

Founded in 1872, The Co-operative Bank provides banking, savings and loan options for individuals who believe community, the environment and ethics play an important role in business.

The Co-operative were the first UK bank to introduce a customer-led ethical policy and develop values that empowered the bank to make a positive difference to the world around them.

Through their commitment to limiting global climate change, to promoting human rights and equality, and to supporting social development and the small business community, they are well placed to drive ethical change.

Working Hours :
Apprentices will working in shifts that total 35 hours per week. Monday to Friday from 8:00 AM to 6:00 PM, Saturdays and Sundays from 9:00 AM to 5:00 PM (typically every other weekend)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Able to follow regulations,Listening skills,Energy and enthusiasm,Motivated,Resilient