Level 3 Business Administration apprentice

Managing the main inbox and responding to staff, families, and customer queries clearly and promptly. Maintaining the online booking system, including setting up sessions, monitoring bookings, and managing discounts and refunds. Coordinating staff and site timetables, and keeping accurate records of staff, training, and appraisals. Assisting with recruitment, onboarding, and support for new staff, freelance workers, and volunteers, following safer recruitment practices. Supporting the Finance Officer with childcare voucher schemes and other payment processes. Helping with social media posts, website updates, and advertising new groups or sessions. Providing in-session support to delivery staff and helping organise holiday clubs. Delegating tasks and supporting other administrative apprentices, including training and mentoring. Carrying out other duties that help the team run smoothly, as directed by the leadership team.

Training Outcome:

Progression for the right candidate. 

Employer Description:

Stomping Grounds Forest School North East CIO is a charity dedicated to providing safe, inclusive, and inspiring outdoor learning experiences for children, young people, and families. We use Forest School principles to support personal development, wellbeing, and connection to nature. Our team is passionate about creating welcoming spaces where everyone can learn, explore, and grow. We offer a supportive, collaborative environment where staff and apprentices can develop skills, gain experience, and make a real difference in their communities.

Working Hours :
Monday - Friday between 08:00 - 16:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Supportive and Reliable,Positive attitude,Willingness to learn