Business Support Hub Apprentice

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council. 

The role is based within the Business Support Hub, where we are looking for a motivated, forward thinking person to join our busy team.  You will need to be enthusiastic with a professional outlook, positive attitude to work, self-motivated, work as part of a team and focused on achieving your goals and aspirations with a commitment to your own personal development.

You will have the opportunity of a mixed working week with two days based in the Council House and the remaining time working from home.

Your daily tasks will include:

To carry out a range of administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested To produce high quality work following corporate, departmental and procedural guidelines To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately adhering at all times to the Council’s customer care policy To maintain a wide variety of electronic and paper systems ensuring data is entered in a timely and accurate manner whilst adhering to the Council’s Data Protection and Information Governance Polices Provide all customers with a good customer service to ensure positive representation of the service Undertake training and additional duties in accordance with the general level of responsibility of the post, as required, as additional administrative processes are added to the Business Support Menu To undertake any other additional duties appropriate to the role

Training Outcome:
On completion of the apprenticeship, there may be the possibility of a permanent position within the team

Employer Description:

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

Working Hours :
Monday to Friday, 9.00am to 5.00pm. You will have the opportunity of a mixed working week with two days based in the Council House and the remaining time working from home.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Working independently,Enthusiastic,Willing to learn