Sales Support/Sales Service Apprenticeship

The apprentice will be based in the sales office, providing support to customers by addressing their needs and inquiries. You will work closely with experienced internal account managers to develop essential skills in customer handling, order processing, and communication across different teams. The role involves liaising with the admin and warehouse teams to ensure smooth operations and help resolve customer queries in a timely and efficient manner. The focus of the role is to deliver outstanding customer service and focus positive customer experiences, while also building key workplace skills such as teamwork, communication, and problem-solving.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Development is at the heart of Aalco Norwich and we are proud of the learning and development opportunities we provide. We are keen to develop our talented team and provide opportunities to progress
This is an entry level role with the opportunity to develop and build a long-term career
Full training will be provided alongside the apprenticeship

Employer Description:

Aalco is the UK's largest, independent multi-metals stockholder with 18 Service Centres across the country. We pride ourselves on offering our customers a responsive and competitive service for supplying anything from single item orders to major contracts. There really is no minimum (or maximum) amount you can order.

Working Hours :
Monday - Friday 8.30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Eagerness to learn,Approachable,Reliable,Enthusiastic,Driven