IT Apprentice

Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution  Assess the probability of 1st line resolution and escalation path as required  Provide instruction/training to customers using phone, remote desk and email  Monitor and manage own Service Desk queue  To work safely at all times taking into account own and others safety   Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department 

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification

Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills