Data Analyst Apprentice (Collections Support)

As an apprentice, you’ll work at the centre of how we analyse, manage, and understand data linked to customer arrears. You’ll be responsible for turning raw data into insights that guide how and when we reach out to our customers. As you progress through your apprenticeship, we’ll ensure you’re confident working with arrears performance data, spotting unusual trends, and explaining what the data really means so you can exceed in a data driven career at Virgin Media O2. Day-to-day, you could be:

Producing daily performance and activity reports that keep operations moving Investigating shifts in arrears patterns and identifying what’s driving them Reviewing customer profiles and behaviours to explain changes or emerging issues

Training Outcome:

The programme is fully funded by us, and we’ll support you from day one, ensuring you complete your apprenticeship with a nationally recognised qualification. Upon successful completion of the apprenticeship, you can be offered a permanent role. 

Employer Description:

We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic technology today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.  When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 89% of our Future Careers workforce feel they have good opportunities to learn and grow at Virgin Media O2!  We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:  - We’re brave. We all play a part in making things happen for our customers and each other, learning from our setbacks and pushing ourselves to be the best. - We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.  - We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.  An apprenticeship with us means gaining valuable experience in your role while working towards a nationally recognised qualification. Around 20% of your working hours will be dedicated to learning with one of our training providers, which we fully fund, so you can earn while you learn at no cost to you! We’re excited about your future too. Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to succeed with us. We’ve got unmissable opportunities across all areas of our business, with all our roles leading into a permanent contract after completion. We’ve worked hard to make every stage of our application process fair and inclusive. You’ll be seen for your skills, strengths and motivation – nothing more, nothing less. Our process consists of an application form, an online exercise, a telephone interview, a coaching call and an assessment centre. Each stage is reviewed by real people so there’s no artificial intelligence making decisions on our candidates. Join us on one of our Apprenticeships and let’s grow together!

Working Hours :
37.5hrs, Mon-Fri, 8am-4pm or 9am-5pm

Skills:
Attention to detail,Problem solving skills,Analytical skills,Logical,Team working