Customer Experience Improvement Apprentice

Assist the Customer Experience team with day-to-day tasks and projects. Help deliver customer satisfaction surveys and review feedback. Support research and improvement initiatives. Provide administrative support for meetings and events. Learn to use digital tools and systems to manage workflows. Build positive relationships with colleagues, partners, and customers.

Training:

During your first month, you will spend two days a week at the training provider's premises in Aldridge, Walsall. Following this, you will undertake monthly visits with the training provider at the offices of WMCA.

Training Outcome:

Once qualified, you will have the skills and experience needed to progress into more specialised customer service roles within the sector. 

Employer Description:

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Working Hours :
Monday - Friday, 36.5 hours per week. Approx. 9.00am - 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience