Telesales Apprentice

Roles and Responsibilities:

Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently Respond to customer queries and provide detailed product information when required Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement Ensure total customer satisfaction by understanding and addressing individual business needs Manage an assigned customer base, maintaining strong relationships and delivering excellent service Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers

Training:

Training with Milton Keynes College. Ongoing training, support and development with the employer.

Training Outcome:
Full support and training from experienced team members Dedicated time to complete apprenticeship learning and assignments Opportunity to gain a qualification in Customer Service A friendly and inclusive team environment

Employer Description:
A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.

Working Hours :
Hours of Work: 8.30am - 5.30pm Monday - Friday. Subject to change in the event of holiday & sickness cover.

Skills:
Customer service,communication,attention to deyail,teamwork,IT skills,organised,telephone skills