Apprentice Hire Desk Controller

Delivering excellent customer service Liaising with customers and suppliers via phone and email Liaising with the Sales team to ensure orders are processed correctly Communicating issues/developments with orders to the wider team Communicating with suppliers when placing orders Buying all the equipment for the business

Completing admin tasks including:

Raising breakdowns Chasing breakdowns Closing breakdowns Processing off-hires Raising damages

Training:

You’ll complete a Level 2 Customer Service Practitioner apprenticeship, combining hands-on workplace learning with off-the-job training. This includes online learning, one-to-one support from a Skills Coach, projects and activities, and regular reviews, building the skills and confidence needed for a customer-focused career.

Training Outcome:

On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.

Employer Description:

Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer-first approach, they support a wide range of industries and invest in developing their people.

Working Hours :
You will work 42.5 hours per week, Monday to Friday, from 8:00am to 5:00pm. This includes a 30-minute lunch break and two 15-minute breaks each day, in line with company policy.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working