Property Maintenance Operative Apprenticeship at Roupell Park RMO Ltd

This hands-on apprenticeship supports the DLO in maintaining properties on the Roupell Park estate, with a focus on meeting KPIs, tenant satisfaction, and following safeguarding, health and safety, and equality standards.

**You’ll be required to attend workshop training for 2 days every 3 months. Full commitment is expected, and all travel and overnight accommodation costs will be covered.**

To provide and deliver efficient, effective customer-oriented Housing Maintenance services To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Maintenance Team Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service Assist qualified tradespeople in completing a range of repairs, including plumbing, carpentry, electrical, and general maintenance tasks Work under supervision to gain practical experience in diagnosing and fixing issues in tenants’ homes and communal areas Develop skills in identifying repair needs and selecting the appropriate tools and materials to carry out repairs effectively Accompany qualified staff on property inspections to assess potential repair needs Assist in documenting repair issues, noting any health and safety or safeguarding concerns Learn how to prepare accurate reports on repairs and ensure that jobs are logged correctly in the system Assist the DLO team in meeting repair-related KPIs, including repair response times and completion rates Ensure high standards of work are maintained to support tenant satisfaction goals Contribute to maintaining accurate records of completed jobs and tenant feedback Engage with residents professionally and respectfully when conducting repair work Ensure that any complaints or issues raised by tenants are communicated to the Maintenance & Estate Services Manager Support efforts to gather feedback from tenants on the quality of repair services, helping to improve the overall experience Follow safeguarding procedures when working in tenants' homes, particularly in situations where vulnerable adults or children may be present Report any safeguarding concerns immediately to the Maintenance & Estate Services Manager or appropriate safeguarding officer Follow all health and safety guidelines when carrying out repairs, using personal protective equipment (PPE) and safety measures as required Assist in conducting risk assessments before starting any job, ensuring a safe working environment for all parties Report any hazards or unsafe practices to the Maintenance & Estate Services Manager Engage with mentors and supervisors to develop both technical skills and professional conduct Uphold and promote RPRMO’s commitment to equality, diversity, and inclusion in all interactions with colleagues and residents. Treat all residents and colleagues fairly and with respect. Support the delivery of services that are accessible and inclusive for all members of the community Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality To carry out any other duties reasonably requested by the Estate Director

Training:

The successful candidate will obtain a Level 2 Property Maintenance Operative Apprenticeship standard qualification. 

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday to Friday 8:30am - 3:30pm with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Reliable,Literacy and Numeracy skills,Nice personality,Resilient,Confident