Customer Service Practitioner Apprenticeship

Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.  Answer high volume calls, offering an efficient and high level of service. Provide customers with product knowledge and pricing details Looking after customer schedules in line with requirements. Raise orders for brake testers and lifts, and ensure smooth logistics supply.  Arranging proof of deliveries, collections and redirecting parcels.  Liaising with the sales and purchasing teams, and checking customer orders.  Providing information to purchasing on parts which require chasing.  Liaising with the warehouse for kits needed for customer requirements.  Monthly reporting. Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme. Managing the calibration of UKAS scheme equipment, working closely with the Birmingham-based production and service team. Liaising with the local sales, purchasing, production and wider supply chain teams.

Training:

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Training Outcome:

This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.

Employer Description:
Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.

Working Hours :
Mon - Thu - 8:30 a.m. - 4:45 p.m., Fri - 8:30 a.m. - 4:15 p.m.

Skills:
Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Patience,Problem solving skills,Team working