Level 3 Nursery Business Apprentice

Reception and Front-of-House Duties:

Cover the nursery’s reception desk, greeting parents, visitors, and contractors in a professional and welcoming manner Manage incoming calls and emails, ensuring queries are handled promptly or directed appropriately Maintain visitor logs and ensure safeguarding procedures are followed at all times

Administrative Support:

Assist with day-to-day office tasks including filing, data entry, and record keeping Maintain accurate child registration and other relevant records in line with statutory requirements Support collation and ordering of consumable requirements of the organisation Support with invoicing and fee collection

Back Office and Operational Support:

Provide administrative assistance to the Operations Manager to ensure smooth business operations Assist with personnel files, training records, and compliance documentation

Customer Service:

Act as a point of contact for parents and visitors, providing a welcoming and professional service Support the onboarding process for new families, including paperwork and communication

Compliance and Safeguarding:

Handle confidential information securely and in line with GDPR Promote safeguarding and child protection policies at all times

Marketing and Communication:

Support marketing and social media activities to promote the nursery Assist with nursery newsletters and parent communications

Training:
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme

 

Your training will be provided by EMA Training through online sessions and you will cover the below modules: 

Business Fundamentals Communications and Stakeholder Engagement Operations and Document Management IT Systems and Digital Competency Planning, Prioritisation and Project Support Decision Making and Process Improvement Professionalism and Personal Development 
 

Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion. 

Training Outcome:
Opportunity for a full time position within the team upon completion of the apprenticeship programme

Employer Description:

YMCA Derbyshire is a non-profit organisation that has been supporting young people and communities in Derby and Derbyshire since 1847.

At the YMCA Stepping Stones Nursery on St Marks Road, our dedicated team offer opportunities for children to explore, learn and develop in a creative environment. Our children thrive under the guidance and care of our highly skilled team with lots of exciting and important activities, indoors and outdoors. Our forest garden, which was developed in 2018 by our partners at Pattonair, allows children to explore nature and to understand our environment all year round.

Working Hours :
30 hours per week, Monday to Friday. Weekly working hours will be worked flexibly to meet the needs of the organisation between the hours of 7:15am and 8pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Time Management Skills,Interpersonal Skills,Commitment to Safeguarding