Apprentice Recruitment & Customer Service Assistant

This is a varied and hands-on apprenticeship role designed to help you develop new skills and take on increasing responsibility as you progress.

You’ll support the wider team across day-to-day operations while gaining practical, real-world experience in a professional office environment.

Key responsibilities will include:

Using Microsoft Office, particularly Word and Excel Welcoming visitors and dealing with enquiries in a professional and friendly manner Answering the telephone and handling calls confidently and courteously Providing refreshments for visitors when required Accurately inputting data onto internal systems Supporting team members across the business as needed Responding to requests for information Assisting with admin, marketing, social media and AI-led processes Following company policies and promoting best practice

As part of your employment, you will complete a structured Apprenticeship Training Programme, supporting both your personal and professional development.

This includes:

Attending and being punctual for all inductions, lessons and work-based training sessions Completing assignments within agreed timescales Building and maintaining an ongoing portfolio of evidence Accessing support from your tutor, assessor and manager whenever required

This is not an exhaustive list of duties. You will be expected to take on additional tasks relevant to your role as the business evolves, giving you valuable exposure and the opportunity to grow within the company.

Training:

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours / Attitude Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio Interview Practical Observation Professional Discussion

You are given one day per week as time off to study; you will attend classes face to face at Kirklees College in Huddersfield.  The study day is a Wednesday.

Training Outcome:
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification

 

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Employer Description:

Property & Construction Recruitment in the Northwest and Yorkshire 

Specialist Talent. Straight-Talking Approach. Built to Last. 

Welcome to Harte Recruitment — your go-to partner for expert property recruitment across the Northwest, Yorkshire, and key cities including Manchester, Leeds, Sheffield, and Newcastle. 

Working Hours :
Monday - Friday, Start and finish times: 08:30 - 17:00 (inclusive of half hour unpaid lunch break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Good attitude,Good attendance,Good timekeeping