Apprentice operations clerk– Air Division

Key Responsibilities:
• Receive and action bookings, with support from the operations team
• Assist with arranging collections and deliveries
• Prepare export, import and cross-trade documentation, and support the submission of
customs entries under supervision
• Assist with the preparation of quotations
• Liaise with clients regarding documentation and shipment information, escalating queries
where required
• Respond to client enquiries in a timely and professional manner
• Support the invoicing of jobs in line with agreed processes
• Accurately input and maintain job information within CargoWise
• Work closely with colleagues, the line manager and Branch Manager to support daily operations.

Person Specification:
• A strong willingness to learn and develop skills in:
 HMRC entry software (e.g. CCSUK / CDS)
 HMRC tariffs and customs procedures
 CargoWise or similar transport management systems
 Customs clearance and freight forwarding operations (import, export and cross trade)
• A polite and professional telephone manner
• A genuine commitment to delivering good customer service
• Able to communicate clearly and professionally with clients, suppliers, agents and
colleagues
• Confident using computers, with basic knowledge of Microsoft Office applications
• Reliable and committed, with the ability to work to deadlines and manage pressure with
support
• Flexible and adaptable within a changing operational environment

Training:

Level 3 International Freight Forwarding apprenticeship standard.

On the job training delivered by the employer. Allocation of an apprenticeship delivery coach who will carry out: Regular training. Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop. Identify, track and support 20% off the job training activities. Quarterly formal progress review meetings; identifying learning achievements and next steps.

Training Outcome:

Upon successful completion of the apprenticeship programme there will be the possibility of full time employment. XPand Logistics have a strong reputation of retaining successful learners.

Employer Description:
Established in 2000, XPand Logistics Ltd is now seen as one of the few UK forwarders specialising in true customer service for its’ clients. With over 75 years’ experience with major forwarders and airlines, the need for personal service in an industry that has undergone major changes and mergers, was recognised by XPand Logistics Ltd.

Working Hours :
Monday – Friday 9am - 5.30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Proactive,Positive attitude,Eager to learn