Business Administration Apprentice

Client support:

Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company

Communication:

To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business

Document Control:

Organise, maintain and update both physical and digital documents ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff

General daily tasks:

Complete day-to-day administrative duties including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office

Database Management:

Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user friendly so clients can easily find and access the grants they are entitled to through the app

Meetings:

Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance

Research Support:

Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company’s grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities

Training and Development:

Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework

Customer Relationship Management (CRM)

Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups

Training:
Delivered within the workplace Apprentice to receive regular workplace visits by their assessor

Training Outcome:
To be discussed at interview

Employer Description:

Metrick Limited, founded on 24th September 2021 by Chloe Raistrick at the age of 23, is now a growing and successful business that specialises in securing people and businesses with grants.

​The business provides a bespoke service tailored to each client's needs. The team engages in detailed discussions with clients to understand project challenges thoroughly. They conduct comprehensive national and area searches for grants to identify suitable funding opportunities that align with client's goals.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative