Information Communications Technician Apprenticeship

You’ll Be Doing:

Taking and logging IT helpdesk calls and logging email queries from our customers. Assisting with IT helpdesk support via phone and remote tools. Logging and monitoring support tickets using our helpdesk system. Helping with setup and maintenance of PCs and user accounts. Learning to troubleshoot common Windows and Microsoft 365 issues. Supporting the wider team with tasks and documentation.

Training:

Off-the-job training will take place one day a week at Oldham College.

Training Outcome:

Full-time position for the right person.

Employer Description:

Excellence in IT Support
Aspect IT’s mission is to offer well-managed IT Services to its clients and help them maximise profits through the strategic use of IT
 
Aspect IT are a UK based IT support company based in Greater Manchester, and have become well known for outstanding levels of service, IT support and advice for clients throughout the UK, including Oldham, Manchester and Yorkshire.

Formed in 2003 by directors Ian and Peter, two IT professionals with over 15 years of experience, our reputation for professional IT services grew quickly and allowed us to expand in terms of size and also scope of IT services being made available to our many satisfied clients.

Our IT support services and IT solutions not only help businesses across the UK to run more efficiently, but also help future proof their organisations against likely changes in technology which would otherwise hinder their business operations.

Working Hours :
Monday to Friday between 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience