Office Administrator Apprentice

Roles and responsibilities:

Scheduling customer appointments for works / quotations Creating and sending quotations with information provided from engineers Scheduling customer appointments once quotations have been accepted, ordering materials where needed and sending out interim invoices as required Ensuring engineers diaries are planned so they are in similar locations where possible Taking over the phone payments from customer and engineers Answering incoming calls Data inputting as required onto trackers and spreadsheets (Enquiries & boiler service reminders) Covering of other office staff duties in the case of sickness / annual leave Monitoring Checkatrade & Trustatrader and ensuring all enquiries are responded to in a timely manner Daily checking that all parts required for jobs have been ordered Vehicle maintenance to include booking MOTs, servicing, repairs, tyres and any other vehicle related issues that may arise, working alongside line manager to build and keep up to date van fleet management tracker Arrange the servicing / maintenance of Kane analysers Social media content including Facebook, Instagram and TikTok. Creating social media posts and content Ensuring skips/plasterboard bags are collected & replaced as required

Training:

Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.

Training Outcome:

To progress into a dedicated role within your chosen sector. Potential to be offered a permanent position allowing the apprentice to build a long-term carer with the company.

Employer Description:
LCA is an independent family run business. We pride ourselves and our reputation on our good reviews from our loyal customer base, which has helped us to expand for the past 2 decades. We’re growing each year, but our values never change, our customers and our standard of work are our top priority. We are the most reputable plumbing and heating company within Bedfordshire, our TrustATrader and Checkatrade reviews speak for themselves.

Working Hours :
Monday - Friday, 8am - 5pm, 1 hour lunch, occasional Saturday (to be discussed).

Skills:
Communication skills,IT proficiency,Organisation & time mgmt,Attention to detail,Interpersonal skills,Problem-solving & initiative