Heating Equipment Technical Support Advisor

Sauna & Steam Room Technical Advisor (Electrical / Heating Background)

Salary: £26,000 to £35,000 DOE + bonus + benefits

Location: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)

Hours: Monday to Friday, 9:00am – 5:30pm

Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team.

If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home-based position, this could be an excellent fit.

The Role

You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.

Key Responsibilities

Handling inbound technical and sales enquiries by phone and emailAdvising customers and installers on electrical connections, heating requirements, controls and safe installationTroubleshooting faults on sauna heaters, steam generators and control systemsGuiding customers through real-world installation scenarios and problem solvingRecommending suitable products and accessories, upselling where appropriate and closing salesProcessing orders and updating customer recordsCoordinating with warehouse and suppliers on stock and deliveriesCreating simple technical guides, videos and articles for customers and staffDeveloping internal technical training materials and installation resourcesProviding technical training to existing and new team members

Essential Skills & Experience

Minimum 2 years in a practical electrical, heating, installation or service engineer roleFormal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosisComfortable speaking to customers and installers on the phoneStrong problem-solving ability and logical approachGood written English and attention to detailBasic IT skills (email, Excel, CRM systems)

Desirable (but not essential)

Experience with sauna, steam room, HVAC, spa, pool, or similar equipmentBackground in domestic or commercial installation environmentsInterest in wellness, lifestyle or home improvement products

Requirements

Must be based in Yorkshire and able to attend occasional meetings/training in HuddersfieldProven, stable employment historyDedicated home office with reliable wired internet connectionPrior experience working remotelyExclusive commitment to Aqualine (no other employment or side businesses)References and background checks will be carried out in line with GDPR and insurance requirements

Why Join Aqualine?

We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you’ll thrive here.

 

 

INDHS 

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