Information Officer Apprenticeship

To assist with (in any order as required):

Face to face provision of information to residents and visitors at enquiry point, and by telephone. Maintaining a stock of tourist and resident information leaflets. Providing information for residents in online and print formats, e.g. produce a newsletter. Maintaining the tourist information point in George Lane car park. Explore social media and App opportunities to improve information provision for residents and visitors. Updating Explore Wiltshire Marlborough App. Creating content – e.g., writing news articles for the Council’s website, press releases, social media, or in print to support events, projects, or consultations. Adding to the Council’s stock of photographs of the town. Telephone and front office enquiries, signposting callers to other service providers where relevant. Council communications and marketing via council media and the website. Providing support and assistance to the administrative team for a range of core Council activities, services, meetings, and events as required. Undertaking other tasks relevant to the needs of the business.

The overall workload will be coordinated and prioritised in liaison with the line manager who will be the Corporate Services Officer (and supported by the Town Clerk), with a weekly, monthly, or quarterly work schedule planned and agreed.

The post holder (apprentice) will need to undertake a project to meet their training requirements e.g devising a ‘property management schedule’.

Training:

Business Administration Level 3 at New College Swindon.

Training Outcome:

Possible employment in a similar role in the local government sector, or related role. There will be no guaranteed job offer at the end of the apprenticeship.

Employer Description:

Marlborough Town Council is the local governing body for the historic market town of Marlborough in Wiltshire, responsible for representing the community and managing a range of local services. It oversees facilities such as community buildings, allotments, street lighting, and the Grade II–listed Town Hall, which also serves as its meeting place. The council works alongside Wiltshire Council on planning matters, supports local events and initiatives, and raises funds through a portion of council tax to maintain and improve the town. Its elected councillors, including a mayor, meet regularly to make decisions that support the wellbeing and development of Marlborough.

Working Hours :
30 hours to include: 5hrs study time, some evening and weekend working, for which time of in lieu will be taken by arrangement.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Reliable and trustworthy,Willingness to learn,Awareness of civic propriety