Business Administrator apprentice at Central London Community Healthcare NHS Trust

Responsible for answering and actioning patient inbound calls within designated timeframes in a professional and polite manner Book clinics/appointments and manage cancellations or amendments in a timely manner Organise interpreters and transport to support clinical appointments Enter and retrieve patient electronic data ensuring all details are accurately recorded, whilst maintaining integrity. Provide accurate confirmation of appointments to patients Work with telephone equipment and computer software which are used to support the SPA service Manage the department’s generic inbox ensuring all incoming mails/queries are answered and actioned within agreed timescales. Generate clinic letters, reports, correspondence, and other documents are generated and sent within agreed time scales and to agreed standards Act as a team player to support the department and service delivery to achieve daily targets and provide an excellent customer services experience to patients in the community. Work with colleagues to ensure service information provided to referrers and patients are correct and up to date Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards Participate in SPA team meetings, including taking minutes. Undertake audits and surveys as requested

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
You can potentially go into roles such as -Admin Team Co-ordinator, Senior Administrator, Admin Team Lead

Employer Description:
CLCH is London’s largest community organisation providing community services within 11 boroughs of London and a large part of Hertfordshire. The range of services offered are Podiatry, Tissue Viability, Falls Prevention, Diabetes, Neuro-Rehab, Learning Disability and Autism and much more. It is a close-knit community in terms of a workplace with plenty of mentoring and coaching support available from peers and managers within the Trust.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Organisation skills,Attention to detail