IT Support Apprentice

Providing first-line support to users— in person, over the phone, and via email— helping staff resolve everyday IT issues Getting involved in new and ongoing IT projects, giving you the chance to contribute and learn from real technical work Using our ticketing system to investigate and troubleshoot software, hardware and networking problems Installing and upgrading PCs and laptops as part of our hardware refresh and support activities Assisting with onboarding new starters, helping them get set up and ready to work from day one Offering general support across Windows, Mac, mobile devices and printers, giving you a broad foundation across multiple platforms

Training:
The course will be delivered via online teaching, remote 121 coaching and workplace development  

Training Outcome:
Further career and training opportunities

Employer Description:

UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

Working Hours :
Monday to Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience