Junior Network Engineer
Junior Network Engineer Exciting opportunity for a Junior Network Engineer to join a well-established, reputable Managed Service Provider in London.
This position is heavily service oriented and will therefore play a vital role in the continued growth of the company.
The Network Support Engineer will deliver an exceptional level of service to customers ensuring that every communication is both a professional and positive experience.
This role is ideal for someone with an understanding of Data Networking who is looking to kick start their career in IT.
The successful candidate will be confident in communicating with customers, answering inbound calls promptly and responding to all types of queries.
This business has an impressive portfolio of enterprise scale, multi-site retail clients, providing a fully managed SD-WAN solution alongside additional connectivity & communication platforms.
They have a strong history of innovative solutions and are investing heavily, positioning themselves as leaders in new and emerging technology.
*Significant training & progression opportunities* Main responsibilities;
Provide an excellent service to existing customers by telephone, email, and client portal
Responsible for working within the support team and escalating problems to the necessary engineers.
Handle and resolve customer queries including, but not limited to:
Remote router management
Network errors/Connectivity issues
Logging details of faults, diagnosing and resolving issues - keeping clients updated throughout the process.
Acting as the key 'middleman’ coordinating with the customer, suppliers, couriers, and internal departments.
Ideally have a Juniper qualification, however, would consider candidates with Cisco certifications (CCNA, CCENT, Comptia+ etc.)
Customer services experience
Understanding of Networking terminology/products (WAN, MPLS, Juniper, Cisco, Firewalls etc)
Strong enthusiasm for IT & Networking
Strong communication skills
Composure under pressure
In return, our client is offering a competitive basic of up to £28,000 PA