Customer Service Apprenticeship Dodd Group

Answering incoming telephone calls maintaining a polite, calm, and efficient manner on the phone Providing a positive and professional customer experience Handling and replying to emails Uploading reports to the system accurately capturing and updating the information Using and generating reports for current jobs Liaising with clients and subcontractors Supporting sales and enquiries Learning how to deal with complaints Using multiple systems to upload, update, and close down works Working as part of a supportive admin team, helping things run smoothly Representing the company in a positive and professional manner Any other reasonable tasks

Training:
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues  In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team 
 

Training Outcome:

There is the possibility of progressing on to a Level 3 Administration Apprenticeship position within the business once you have completed your Customer Service Level 2. We will then have a meeting to discuss the opportunities available to you.

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 9.00am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness