2nd Line Desktop Support Engineer

2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support. Technical Skills Microsoft PC applications. PC hardware and software support. Ability to troubleshoot and resolve PC hardware and software incidents. On-site support experience supporting multiple operating systems. IT customer service focus Certifications: - MCP on Windows certification preferred - Dell certification preferred Additional general requirements: Experience on an IT Service Desk a plus Knowledge and experience in the use of Ticketing systems preferred Ability to write technical support documentation a plus Excellent customer service skills Good interpersonal and presentation skills Fluency in English Willing to work flexible hours when appropriate Ability to handle multiple projects and tasks simultaneously Ability to work under pressure Ability to communicate effectively with customers, peers, and management. What you will be doing: Troubleshoot and resolve PC incidents. Perform IMAC (Install, Move, Add, and Change). Staging of PCs. Hardware & software maintenance and support. Asset management. Coordinate with Break/Fix vendor for hardware repair.